Steven Dann Cashmere & Dyed Chinchilla Fur Coat

Returns
Our policy lasts 14 days after you receive your order. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All purchases of sale merchandise, swimwear, intimates and bodysuits are final sale.
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you have not received a refund yet, please contact your credit company. It may take some time before your refund is officially posted to your account.

If you still have not received your refund yet, please contact us at info@stevendann.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stevendann.com and send your item to: 81 Middle Neck Road Great Neck New York US 11021.

Shipping
We provide free ground shipping through UPS when shipping items out to our customers. For all outgoing shipments to our customers, we require a signature upon delivery for your safety and protection. If you would not like your shipment to be sent to you with a signature required please email customerservice@stevendann.com

To return your product, you should mail your product to: 81 Middle Neck Road Great Neck New York US 11021

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.